Career Opportunities

Elevate Therapy is a private therapy office located in Thunder Bay, ON. We are dedicated to providing quality, trauma-informed, anti-oppressive mental health services to our clients. We work with clients who experience a variety of concerns including anxiety, depression, trauma, grief, and relationship concerns. We provide individual and couple’s therapy. We believe healing happens in relationships and pride ourselves on being able to foster a safe environment and positive relationship with clients.

Explore our current opportunities below:

Administrative & Client Care Coordinator

Clinical Psychotherapist (RSW or RP)

Administrative & Client Care Coordinator

Location: Thunder Bay, ON

Compensation: $25/hour | 35–40 hours/week | Monday to Friday

Job Type: Full-time, 13-month maternity leave contract (with potential for renewal or transition to permanent)

Job Summary
Elevate Therapy is looking for a Client Care Coordinator to join us for a one-year maternity leave contract. As the first point of contact for our clients, your role is essential in creating a supportive and welcoming experience while helping our day-to-day operations run smoothly.

This is an in-office position supporting a team of 11 therapists. You’ll be the first friendly voice and face clients encounter, helping them feel supported from their first phone call to their final session. You’ll manage a mix of administrative and reception responsibilities, including scheduling, billing (including insurance), and maintaining a calm and organized space. This role is ideal for someone warm, detail-oriented, and able to hold space for others with compassion and professionalism.

Key Responsibilities

Serve as the first point of contact for patients, addressing inquiries and providing information regarding services offered.
Greet and support clients via phone, email, and in person promptly and professionally.
Respond to client inquiries with empathy, clarity, and confidentiality
Schedule and manage appointments using Jane App
Handle client billing, including direct billing to insurance companies
Maintain accurate electronic medical records (EMR) and ensure compliance with strict confidentiality and privacy regulations.
Keep the office space tidy, organized, and welcoming—including various cleaning responsibilities (e.g., wiping surfaces, restocking supplies, light sanitizing)
Support therapists and administrative staff with daily tasks and occasional projects
Support administrative tasks as needed to maintain office operations.

Who you are:

Experienced in a client-facing admin or reception role
Proficiency in office procedures, particularly within a medical office environment.
Familiarity with electronic medical records (EMR) systems and ability to navigate them efficiently (Bonus if familiar with Jane App and/or experience with billing insurance providers)
Strong understanding of medical terminology to communicate effectively with patients and healthcare professionals.
Comfortable with technology and open to learning new systems
Excellent verbal and written communication skills to convey information clearly.
Highly organized, reliable, and proactive—you take initiative and follow through
Ability to multitask and prioritize responsibilities
A warm, clear communicator with strong interpersonal skills
Emotionally attuned and able to support people who may be in distress

Why Join Elevate Therapy?

A calming, thoughtfully designed office space that supports the wellbeing of both staff and clients
A supportive, values-driven team culture grounded in anti-oppressive, trauma-informed care
Prime downtown location near shops, restaurants, parks, and public parking
Opportunities for growth and potential to transition into a permanent role after the contract ends

How to Apply
Please apply with your resume and cover letter via email to info@elevatetherapy.ca.
We welcome applicants from all backgrounds and are committed to creating an inclusive, equitable workplace.

Clinical Psychotherapist (RSW or RP)

Positions: Part-time, Full-time, Contract

Overview:

We are looking for new dedicated and passionate psychotherapists to join our growing team! If you take pride in providing excellent client care and providing trauma informed, anti-oppressive therapeutic interventions, we would love to hear from you. We are hiring full time and part time independent contractors.

This position is for an independent contractor, which allows you to focus on your work with your clients while we manage the administrative and marketing tasks.

We are especially interested in therapists with experience in one or more of the following areas:

Couple's Therapy (Emotionally Focused Couple's Therapy)
Trauma (EMDR, IFS)
Eating Disorders & Body Image
Perinatal Mental Health
Neurodiversity-Affirming Therapy
Men's Mental Health

Education
This position requires a Master’s Degree. Candidates must be registered with the OCSWSSW or the CRPO and hold Professional Liability Insurance.

Qualifications

3+ years experience providing quality evidence-based therapy to individuals and couples
Understanding and experience working in a trauma-informed model
Has a clear direction and plan for their continuing competence goals
Works collaboratively with clients from an anti-oppressive/anti-racism lens and is passionate about diversity and equity while actively working to ensure these values are upheld in your practice
Understanding and experience providing client-centered care from a strengths-based perspective
Wiling to provide in-person and virtual sessions
Must be registered with or able to register with the OCSWSSW or CRPO
Must provide a criminal record check, including vulnerable persons, is required

Benefits of Working with Elevate Therapy

Access and maintenance of a beautiful office space designed to promote wellbeing and a calm atmosphere for staff and client alike
Scheduling, marketing, and billing of clientele completed by administrative staff to allow focus on providing services
Autonomy in staff schedules allowing flexibility in hours and work life balance
Supportive professional team who applies anti-oppressive, trauma-informed and collaborative values with staff and clients to promote collective wellness
Access to library of clinical tools to use with your clients

Application

Please send us your resume and cover letter, outlining which areas of therapeutic work you specialize in, along with which therapeutic approach(es) your trained in to info@elevatetherapy.ca.

Salary: $75.00 - $100 per hour based on experience

Elevate Therapy is an equal opportunity employer that celebrates and welcomes diversity. We are committed to fostering a diverse and inclusive working environment.